Working With Difficult or Unique (but not Impossible) Clients

Working with difficult clients

We talked in a recent blog about handling clients who make unreasonable demands. There’s a closely related species that merits further discussion: the difficult or unique (but not Impossible) clients. They come in several varieties, including the wise guy, the queen bee, the perpetual looker, and the waffling wimp. Here’s our formula for success with each of these types.

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How to Handle the Difficult Client

dealing with difficult clients

Every Realtor has had at least one. Matter of fact, if you’ve had only one, count yourself lucky. The client who complains about your ridiculously high fees. The client who calls at 10 p.m., demanding immediate attention. The client who expects you to hold an open house every weekend. What’s a Realtor to do?

First of all, realize that those demanding clients are a fact of life in our business. Here’s why: buying or selling a home is the single largest financial transaction that most people will ever have. When large sums of money are on the line, even the coolest client can morph into a monster. Here are four communication techniques that will help you stay composed in the face of unreasonable and unrelenting demands.

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