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Issues with theme on fresh WP install

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    • April 23, 2020 at 1:04 pm #10965
      jonscilz
      Participant

      Has anybody had issues with this theme recently? Installed the Agent Focused Theme on a clean install of WP 5.4 and Genesis 3.3.1. Rendering the page stops at the ‘Featured Properties’ section and nothing else displays below that, including footer, etc. Tried re-installing the themes as well as even a fresh WP instance as well with no luck.

      You can see this here:
      http://www.rossandryangroup.com

      Seems something is broken in the latest release of the theme.

      Let me know if you guys experienced this and know how to resolve since I havent gotten anything back from their support team…

      Thanks,
      Jon

    • April 23, 2020 at 1:08 pm #11030
      Marcy Diaz
      Keymaster

      Hi, Jon,

      We didn’t receive a support ticket from you; perhaps the form wasn’t filled out completely and didn’t send.
      Our support page is here:

      Support

      There is currently a bug with the IMPress for IDX Broker plugin that makes the home page of our theme look “off” when an actual IDX Broker account is not connected.

      The fix is to Deactivate IMPress for IDX Broker under Plugins > Installed Plugins.

      Once you’re ready to connect IDX Broker, you can Activate IMPress for IDX Broker, and add your API Key, and it will all work well again.

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