Winning Agent

Sales That Work

  • About
  • Store
  • Blog
  • The Stream
  • Forum
  • Jobs

Support

Hi! If you’ve landed on this page, chances are you need some direction or a little help.

To get you pointed in the right direction, check if one of these applies to you?

  • If you need Genesis Framework support, please request it directly from StudioPress.
  • If you’re looking for theme setup instructions, check out:
    • Theme Setup Tutorials for all themes.
  • If you’re looking for theme demos, find them here:
    • My Community Pro Demo.
    • Agent Focused Pro Demo.
    • Winning Agent Pro Demo.
  • If you have questions about customizing your theme, check out:
    • The Theme Tutorials page to further customize your theme.
    • The Winning Agent community forums
    • The StudioPress community forums, if you need Genesis theme customizations.

Winning Agent Support

Our support team is dedicated to help you set up either the Agent Focused Pro theme or the Winning Agent theme to look the demo or help you with general usage questions for the theme. We want to help get your site up and running as quickly as possible with your beautiful new theme!

For obvious reasons, we cannot provide full support for customizations that you or your developer make to your theme, or for plugins that we did not write, but we’ll do our best to offer practical advice and resources when able. Our support team cannot customize your child theme for you or get involved with writing CSS or PHP code, specific to your site, but if you need that sort of assistance, we are happy to refer you to quality developers.

We now offer Premium Support to help you with your theme or IDX Broker, if you would like one-on-one support.

Support Desk Hours

Our support team monitors and responds to emails Monday – Friday, 9am to 5pm Central time. How can we help you? Please complete the form below.

Response times may be slower than normal from May 29 to June 5. Thanks for your patience!

Support Form

  • This may be your email address associated with your IDX account
  • If you purchased your theme from StudioPress or Other, please upload your PDF receipt. For StudioPress, you can find the receipt on your My Account page.
    Accepted file types: pdf, Max. file size: 256 MB.
  • Just a few words describing what you're looking for
  • Tell us in as much detail as you can so we can respond with the correct answer 🙂
  • This field is for validation purposes and should be left unchanged.

Loan Types & Property Definitions

There are a lot of different types of mortgages, and there are a lot of different types of real estate property. Here is a list of the most common types of each. We’ve added some links to the most popular articles on the subject.

Read More

Real Estate and Mortgage Forum

We think getting many viewpoints to a particular question is important because it helps you to make better decisions. It’s so important that we have woven the Forum all throughout Winning Agent. We invite you to ask questions, make comments, and be part of the discussion.

Read More

Glossary of Real Estate Terms

Real estate and mortgage finance often times comes with its own unique language. If you work with it every day, it becomes 2nd nature, but most people don’t work with it every day. So we’ve created a glossary of mortgage and real estate terms.

Read More

Copyright © 2023 Winning Agent · Powered by the Genesis Framework · Contact Us
Become an Affiliate
This site uses affiliate links, but know that we only recommend products we personally use and enjoy!